Contact Crooked Creek Water Restoration

What should Crooked Creek homeowners do in the first hour after a leak?

Start with safety and the water supply, and call us while you work down this list.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Crooked Creek?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Where the water is coming from, and whether it's still running.
• Whether it's clean water from a supply line or water that came up from a drain.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Crooked Creek date from the 1950s to 1970s, and older plumbing changes what the crew checks first.
• A good callback number, in case the call drops.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Crooked Creek home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

What's worth knowing about water damage in Crooked Creek homes?

Many Crooked Creek homes were built in the 1950s to 1970s, so original supply lines and drain pipes may still be in place. You'll see ranch and Colonial Revival homes across Crooked Creek. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Because older parts of the Indianapolis sewer system carry storm water and sewage in the same pipes, big storms can send water up through floor drains. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Mature trees near the house make root problems in old sewer lines more likely. If you're not sure about any of it, the crew will check when they arrive.

Where does the Crooked Creek number take calls from?

You can reach the crew from anywhere in Crooked Creek, including these neighborhoods:

• Crooked Creek Villages · basements are common
• Delaware Trail · built mostly in the 1950s, most with basements
• Augusta-New Augusta · basements are common
• Crooked Creek Heights · most with basements
• Snacks-Guion Creek · built mostly in the 1950s, basements are common
• Bridgefield

If you're just outside Crooked Creek, in Augusta, Sawgrass, New Augusta, Asherwood, Williams Creek, Crooked Stick, Meridian Hills and Williams Glen, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Crooked Creek want to know first?